Return Policy

Time Limit: Returns must be initiated within 30 days of purchase.

Condition for Returns: Items must be unused, in the original state, and in original packaging.

Non-returnable Items:

  • Perishable goods and personal care items
  • Gift cards and downloadable software products

Refunds: If eligible, your refund will be processed to your original payment method after inspection. Please contact your bank or credit card company if the refund is delayed.

Sale Items: Sale items are not eligible for refunds.

Exchanges: We replace only defective or damaged items. Contact us at info@rackitup.com.au for exchanges.

Gift Returns: Returns for items received as gifts will be issued as a gift credit.

Return Shipping: You are responsible for your own shipping costs when returning items. Shipping costs are non-refundable.

Privacy Policy

Information Collection & Use: We collect device and order information to fulfill orders, provide customer support, prevent fraud, and personalize marketing communications.

Third-Party Use of Personal Information: We share information with third parties like Shopify and Google Analytics to facilitate services and understand our customer base.

User Rights: You can request access, correction, or deletion of your personal information.

Policy Updates: We may periodically update this policy.

Contact: For queries or concerns about our privacy practices, reach out to us at info@rackitup.com.au.

Terms of Service

Agreement to Terms: By using our website or making a purchase, you agree to abide by our Terms of Service.

Service Changes: We may modify or discontinue services without notice.

Product Information: We strive for accuracy but are not liable for any misinformation on the site.

Order Refusal: We reserve the right to refuse or cancel orders at our discretion.

Third-Party Services: We are not responsible for third-party services or websites linked to our site.

User Contributions: We may use user comments and feedback without restriction.

Errors and Omissions: We reserve the right to correct any inaccuracies or cancel orders based on incorrect information at any time.

Prohibited Activities: Users should not engage in illegal activities, violate any laws, or infringe upon intellectual property rights using our services.

Liability Limitation: We are not liable for any disruptions in service or inaccuracies in information.

Governing Law: These terms are governed by laws of Australia.

Changes to Terms: We reserve the right to make changes to these terms. It is your responsibility to review these terms periodically.

Contact Information: Any questions about the Terms of Service should be sent to us at info@rackitup.com.au.